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You are choosing to vacation on a beautiful, though developing, Caribbean island. Yes the mojitos run freely & the tropical fruit is plentiful, but it’s a good idea you knowing that electricity, internet & water outages are all possible here. These problems are always temporary & we of course do our best to speed any solution along.

Please also note that we do not offer refunds if such issues occur as they are out of our control & a common part of life here in the Caribbean.

PAYMENTS: Payment only by bank transfer is accepted. Bank details will be sent to your email address. Booking will be cancelled if proof of transfer is not received within 24 hours of booking.

SELF CHECK-IN : There is no reception area so we have arranged a straight forward self-check-in for you. Full instructions will be sent via email a day before your arrival.

STAFF WORKING HOURS : Our staff are contactable between 8am & 8pm local time. If you plan to check in after 8pm, please inform our property manager in advance.

ELECTRICITY FEE : We charge electricity usage separately to encourage our guests to shut windows when they are using the air-con & turn off air-cons when out. Max $4/day in cooler months and max $8/day in warmer months. It may take us up to 2 weeks to inform you of meter reading.

TIMINGS :
Check in = anytime after 4pm.
Check out = anytime before 11am.
Late check out charged as additional night.

APARTMENT CARE : Before you leave, please ensure you take out the trash & leave the apartment ready to be cleaned. If the apartment is left in bad condition, we may charge an additional cleaning fee.

GUESTS : Ensure you book the correct number of adults, children & infants. Our security request number of guests for each booking.

CAN WE FIX IT? If something breaks/stops functioning, please inform us ASAP so that we can address it for you. Equally, if the cleaners have overlooked something, do not panic! Please politely contact us and we will swiftly address the issue.

STAFF ACCESS : Our maintenance staff may enter the apartment for repairs/checks, even if no one is home. They will always knock before entering.

CLEANING SERVICE : Your booking cost covers your check-out-cleaning. You are welcome to purchase additional cleaning at anytime during your stay.

BEACH : Cabarete is of course exposed to natural changes in tides & ocean patterns. At times the beach may be large, at other times the beach may disappear and local erosion can occur. We ask guests to fully appreciate that these natural phenomena are out of our control.

SMOKING : No smoking in the apartment. If you smoke just outside, please close all windows and doors.

SAND : Please use the pool showers to wash sand from yourself before entering the apartment. Our plumbing system cannot process sand and will likely become blocked.

RAIN : To prevent flooding, please shut doors/windows before leaving the apartment. Unexpected storms are common here.

PETS : No pets are allowed in the apartment.

DAMAGE DEPOSIT : We may charge you for any damaged/missing items or late check outs. 

CANCELLATION 

Guests can cancel free of charge until 30 days before arrival.

Guests receive 50% refund if they cancel 14 days before arrival. 

No Refund offered if reservation cancelled within 14 days of arrival. 

We strongly advise all our guests to take out travel insurance so that they are fully covered should they need to cancel last minute.

 

If you have any questions, please do not hesitate to contact us